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Shipping & Returns

Shipping Policy

Products are generally made to order and are normally delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation. In case of delay in delivery, we will inform you and continue to monitor the order. 

Products are posted via Royal Mail signed for delivery service.

Depending on delivery method you may be required to pick up the order at a specific collection point. On completion of your order a message will be sent to arrange collection. 

Return & Exchange Policy

Our Return Policy in short

  • You have 14 days to return an order after receiving it.

  • If you change your mind, or the product you received is not what you expected, please contact us before returning the item.

  • Unless arrangements are made with us, you cover the cost of the return.

  • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.

  • If you have any questions, please contact us.

Instructions for returning goods

  • If you wish to make a return, send us an e-mail, or a message through the website containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.

  • Ship the items for return within 14 days of the date of the notification.

  • You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

  • If possible, please provide us with a tracking number for the return shipment.

  • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

All enquiries: wealdhandmade@gmail.com

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